Track Order

Look Up Your Order

Enter your order number and the email address used on the order. Both are in your confirmation email.

Look up your order at silkovas.com.

If you cannot find your order number, email contact@silkovas.com from the address you ordered with and we will look it up.

What Each Status Means

Status	What is happening	What to do
Order received	Payment authorized, order queued	Nothing — you can still cancel free
Processing	Being picked and packed, 1–2 business days	Cancel or change the address now if needed
Dispatched	Handed to the carrier, tracking emailed	Track with the carrier
In transit	Moving through the carrier network, 2–4 business days	Watch for the delivery date
Out for delivery	On the truck today	Watch for the parcel today
Delivered	Carrier recorded delivery	Inspect within 7 days and report any damage
Exception	Carrier hit a problem — bad address, weather, damage	Contact us, we will open a trace
Cancelled	Order cancelled, refund issued	Refund posts in 3–10 business days

Timeline

Handling	1–2 business days
Transit	2–4 business days
Total	3–6 business days

Business days are Monday–Friday, excluding U.S. federal holidays.

Common Tracking Questions

My tracking number does not work yet.

Carriers take up to 24 hours to scan a parcel into their system. A number showing only "label created" has not been collected yet.

Tracking has not moved in days.

5 business days without movement is our threshold — email us with your order number and we will open a carrier trace immediately.

It says delivered but nothing is here.

Check with household members and neighbors, and look at any safe-drop location the carrier photographed. Then open a case with the carrier and tell us within 7 days so we can push the trace.

My order arrived in separate boxes.

Multi-item orders can ship from different facilities and arrive on different days. Each parcel has its own tracking number.

The delivery date moved.

Carrier estimates shift with weather and network volume — transit times are estimates, not guarantees. If your order has not dispatched yet and we cannot ship it inside our stated window, we will email you before that window expires with a revised date and the option to cancel for a full refund; see our Shipping Policy. Once a parcel is with the carrier it can no longer be cancelled, but if it arrives after our stated delivery window you can return it at no cost to you — we cover return shipping, charge no restocking fee, and deduct nothing from your refund. See our Returns & Refunds policy.

Damaged on Arrival

Report within 7 days of delivery with photos of the item, the box, and the shipping label. Keep all packaging until the claim closes — carriers deny claims without it. We replace or refund in full, at your choice, at no cost to you.