Contact information

We Would Love to Hear From You

Questions about a product, your order, or anything else — the team at Silkovas is here to help.

Channel	Details
Email	contact@silkovas.com
Phone	+1 334-281-9559
Business address	255 SW 77th Ave, Miami, FL 33144, United States
Hours	Monday–Friday, 9:00 AM – 5:00 PM

We answer email within 1 business day. Messages sent evenings, weekends, or on U.S. federal holidays are answered the next business day.

Reach the Right Place Faster

What you need	Where to go
Where is my order?	Track order — have your order number and email ready
Cancel an order that has not shipped	Cancel order
Start a return or get an RMA	Email us with "Return" and your order number
Report a damaged or wrong item	Email us with photos of the item, box, and shipping label
Report a flaw or defect	Email us with photos and your order number
Privacy request or data deletion	Email us with "Privacy Request" in the subject
Press, brand, or wholesale enquiry	Email us with "Business" in the subject

What to Include

Telling us these up front usually saves a full day of back-and-forth:

Your order number (in your confirmation email)
The email address used on the order
The product name and color
For damage or defects: photos or a short video, plus the outer box and shipping label

Before You Buy

Not sure which piece suits you? Email us at contact@silkovas.com with the length, material, or color you have in mind and we will reply with the options that match.